Below are standard responses relating to any guest questions or concerns relating to North Star Mohican Casino Resort as of August 4th, 2020
If you would like to visit a specific section of the FAQ, please click on one of the buttons below to quickly go there.
Table of Contents
WHAT ARE OUR CURRENT AND FUTURE HEALTH AND SAFETY INITIATIVES?
All current health and safety efforts are listed in our press room.
WHEN WILL WE REOPEN?
- North Star Mohican Casino Resort is now open.
- Bingo and table games will remain closed until further notice.
WHAT ARE YOUR CURRENT OPERATIONAL HOURS?
General Casino: 7 AM to 3 AM Daily
Hotel: Hotel hours will resume as normal upon reopening with temporary limited capacity.
Gift Shop: 7 AM - 10 PM Daily
Food and Drink Outlets:
- Aroma Deli: The deli will serve food from 11am -12am (Sunday - Thursday) & 11am to 2am (Friday - Saturday) with a limited menu. Overflow seating will occur in The Groove.
- Embers Grill: Embers will be open daily from 6am to 2pm (daily) with a limited menu.
- The Groove: closed until further noticed.
- Gravity Bar: Open 11am to 2am (weekdays), and 11am to 2:30am(weekends).
Seating will be limited and social distancing will be enforced at The Gravity Bar and The Groove bar.
WHERE CAN I PARK?
Guests are encouraged to park in our main parking lot in front of the casino or on the east side parking lot near the bingo entrance. The first two floors of the parking ramp are now open for guest parking.
WHAT ARE THE NEW REQUIREMENTS AT NORTH STAR?
All guests and employees will be asked to participate in a non-invasive health screen upon entering the building, including a temperature check.
All guests, visitors, and employees are required to wear a face mask that covers their nose and mouth. Guests may temporarily remove their masks while enjoying food and drinks and must add face mask back on immediately after.
Effective immediately, no smoking is allowed inside the building until further notice. A designated smoking area is available near hotel lobby entrance. Note: Social distancing must be followed.
ENTERTAINMENT & EVENTS
WHAT EVENTS OR ENTERTAINMENT ARE POSTPONED?
Eddie Montgomery, Black Label Society, Michael Bolton, and Jeff Foxworthy are all postponed at this time. Rescheduled dates are as follows:
- Black Label Society: this concert has been delayed. New date is to be annouced.
- Michael Bolton: June 19th, 2021
- Jeff Foxworthy: October 2, 2020
- Eddie Montgomery: December 18, 2020
All entertainment on the floor, The Groove, and The Galaxy Lounge has been cancelled through July. Continuing entertainment at The Groove, Galaxy Lounge and on the floor is TBD.
All tickets purchased for postponed shows will be honored on future event dates.
HOW DO I RECEIVE REFUNDS?
Customers can receive refunds if they ordered online through www.startickets.com or by calling Star Tickets. Tickets that were purchased through North Star Mohican Casino Resort at the Star Club can be refunded in person.
WHEN WILL EVENTS BE RESCHEDULED?
Rescheduled event dates are available throughout our website on the entertainment page and on social media pages.
Additional questions can be directed to Marie at email@example.com or 715-787-2536
CAN I REMAIN IN MY HOTEL ROOM EVEN THOUGH THE CASINO WILL BE CLOSED FROM 3AM TO 7AM?
Yes, the hotel hours will remain as usual. Hotel check-in/out will continue as normal.
IS THE RV PARK OPEN?
RV park is open with limtied lot availabilty.
HOW DO I CANCEL RESERVATIONS?
To cancel reservation please call 1-715-787-3110 and press option #5. As a courtesy, all reservations from March 21st through May 26th were automatically cancelled. If you have a hotel room booked after May 26th, including stays on show nights, we ask that you call and reschedule or cancel.
WILL MY SAME HOTEL RATE BE HONORED IF I BOOK FOLLOWING REOPEN?
Variable rate applies based on availability and occupancy.
FOOD & BEVERAGE
WHAT OUTLETS ARE OPEN?
Food and drink outlets are open with limited dining options. The Embers Grill will be open will be open from 6 AM - 2 PM daily. The Groove is currently closed until further notice.
All buffets are discontinued until further notice and plated menu items will be served.
WILL YOU STILL OFFER CATERING SERVICES?
All catering services are suspended until further notice.
GAMING (SLOTS, TABLE GAMES, & BINGO)
WILL TICKET VOUCHERS BE VALID WHEN WE REOPEN?
Ticket vouchers expiring between March 21st and May 26th will need to be brought to the cage cashier to be redeemed.
Is my table games offer redeemable?
Yes, you can bring your offer to the Star Club and redeem your offer for slot play.
All table games remain closed until further notice.
All bingo sessions remain closed until further notice.
ARE BUS PROGRAMS STILL RUNNING?
All bus programs are discontinued until further notice.
WHAT WILL HAPPEN TO CURRENT STAR GAZER/MAILER OFFERS?
Your unused mailer offers will expire as normal. March birthday mailers will be analyzed on a case by case basis. April and May birthday mailers are valid the month of June.
DID THE CLOSURE AFFECT MY TIER LEVEL?
No, the tier level will be re-evaluated after June 30th and special considerations will be made for those who are close to upgrading or maintaining tier level.
I WANT TO CHANGE/UPDATE MY MAILING ADDRESS
These matters can be handled by emailing your information to our Database Marketing Manager at Kimberly.firstname.lastname@example.org
WHAT HAPPENS TO FREE GIFTS?
To maintain our health standards, the free gift program will be postponed until further notice. Dates for pickup are being rescheduled at this time. We will keep you updated.
WHEN WILL POSTPONED MARCH PROMOTIONAL DRAWINGS BE HELD?
Table Games – Clubbing for Cash
The final drawing for the 2nd table games drawing is TBD upon reopening of table games. All tickets in the drawing barrel are being retained and any outstanding tickets (players holding them) will be given enough time to deposit their tickets upon return.
Greener Pastures (John Deere Tractor)
The new drawing date for the Greener Pastures promotion is scheduled for Friday, June 12th at 8pm. The Saturday Bonus 8x points will be on Saturday June 6th.
WHAT WILL HAPPEN TO OUR ENTRIES?
Current entries for drawings will be held until the time of the rescheduled drawing.
All promotional dates are tentative and subject to change
HOW DID THE TEMPORARY CLOSURE AFFECT MY POINT ACCUMULATION?
Please contact your host. Accounts were frozen between March 20th, 2020 and May 26th, 2020. Appropriate staff will analyze point accumulation on a case by case basis.
SPONSORSHIP & DONATIONS
WILL MY STAY AND PLAY PACKAGE OR FREE PLAY WON AT EVENTS, ETC. EXPIRE?
We will honor all stay and play packages and free play that was received through a donation or sponsorship for an extended 120 days past expiration date as of March 21st. All packages that expire prior to March 21st will not be honored with the 120-day extension.
WILL I STILL RECEIVE A RESPONSE FOR MY SPONSORSHIP OR DONATION REQUEST?
All sponsorship or donation requests will be answered. This is subject to change if appropriate staffing is available.
WILL I STILL RECEIVE MY WIN/LOSS STATEMENT UPON REQUEST?
We will continue to process Win/Loss statements and send out. This process may take a little longer due to the temporary closure.