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Frequently Asked Questions

Last Updated: 08/10/21


GENERAL HEALTH & SAFETY

WHAT ARE OUR CURRENT AND FUTURE HEALTH AND SAFETY INITIATIVES?

As of August 4th, 2021 at 7:00am all employees and guests will be required to wear a mask regardless of vaccination status.
The casino resort will be operating at 50% capacity as of August 4th.
Hand sanitizing and cleaning stations are throughout the entire property.
To protect the health and safety of our guests, team members, and community, the casino resort will remain a smoke-free facility until further notice. Outdoor smoking area available.

WHAT ARE OUR CURRENT HOURS?

Starting August 16th

  • Monday thru Friday we are closed between 2am and 8am.
  • Saturday and Sunday we are open 24 hours.



ENTERTAINMENT & EVENTS

WHAT EVENTS ARE COMING TO NORTH STAR?

PLEASE CHECK BACK FREQUENTLY AS UPCOMING SHOWS AND EVENTS MAY BE CHANGING.
TO REQUEST A REFUND FOR TICKETS PURCHASED ONLINE VISIT etix.com/ticket/online/help.jsp#event-canceled


Rescheduled dates and continued entertainment updates are also available on our entertainment page.
Entertainment on the floor has been cancelled for the month of August. Please visit our social media pages for upcoming events.

HOW DO I RECEIVE REFUNDS?

For refunds regarding tickets purchased online, please visit etix.com/ticket/online/help2.jsp
Questions regarding ticket refunds pruchased in person can be directed to Marie at marie.collom@northstarcasinoresort.com or 715-787-2536


HOTEL/RV PARK

HOW DO I MAKE A RESERVATION?

Reservations can be made online at book.b4checkin.com/chameleon/northstarcasinoresort or by calling 715-787-3110. All individual offers may vary.

WHAT ARE THE CURRENT HOTEL DESK HOURS?

Sunday to Thursday the Hotel Desk is closed between 12am and 5am.
Friday & Saturday the Hotel Desk is open 24 hours.

WHAT TIME CAN I CHECK-IN?

Check-in begins at 3:00pm daily.

WHAT TIME IS CHECK-OUT?

Check out is at 11:00am daily.

HOW DO I CANCEL/RESCHEDULE RESERVATIONS?

All reservations can be cancelled or rescheduled by calling the hotel at 715-787-3110 extension 2550.

IS THE RV PARK OPEN?

The RV Park is open for the 2021 season. Rates are available at northstarcasinoresort.com/hotel-rv-park

DOES THE RV PARK HAVE A SHOWER/BATH HOUSE?

We do not currently have a shower/bath house for RV park guests.


FOOD & BEVERAGE

WHAT OUTLETS ARE CURRENTLY OPEN?

All food and drink outlets are currently open. See the most current hours on our social media pages or on the North Star app. Food and beverage outlets are operating at 50% capacity as of August 4th.

WHAT ARE THE CURRENT DINING PROCEDURES?

Consumption of food is allowed only in designated areas including Embers Grill and The Groove.

ARE YOU OFFERING CATERING SERVICES?

All catering services are suspended at this time.

HOW DO I BOOK A WEDDING, MEETING, OR BANQUET AT NORTH STAR?

To book an event, please contact Kemawin Dess at Kemawin.dess@northstarcasinoresort.com


GAMING (SLOTS, TABLE GAMES, & BINGO)

TABLE GAMES

Table games are open daily. Our craps table is not currently open, but we do have electronic craps available. Check individual games for hours of operation.
All games are limited to 4 players per table.

BINGO

Bingo is open. Current session information and promotions can be found at northstarcasinoresort.com/gaming/bingo


STAR CLUB/PLAYER SERVICES

ARE BUSSES/SHUTTLES RUNNING?

All bus programs have resumed as of June 1st, 2021 and are not affected at this time.
All guests must wear a mask when they arrive inside North Star Casino.

WHAT IS THE DIFFERENCE BETWEEN THE NORTH STAR EXPRESS AND BUS GROUPS (Frequent Rider Program)?

The North Star Express is a free bus service that is ran through North Star Casino and has a designated schedule each week. Schedule and pick up locations can be found at: northstarcasinoresort.com/star-players-club/north-star-express
Bus groups are provided through individual bus companies that provide tours to large, planned groups of people. To schedule a bus tour, visit: www.northstarcasinoresort.com/star-players-club/bus-groups

I WANT TO CHANGE/UPDATE MY MAILING ADDRESS

These matters can be handled by emailing your information to our Database Marketing Manager at Kimberly.leffel@northstarcasinoresort.com

HOW DO I BECOME A MEMBER OF THE STAR CLUB REWARDS PROGRAM?

Our Star Club rewards program is free to everyone! You can join today by visiting Player Services and a host will help you get signed up.


PROMOTIONS

HOW DO I QUALIFY FOR MONTHLY GRAND PRIZE DRAWINGS?

Each promotion has different criteria for how to earn entries. Points can be earned by using your Star Club card at slot machines or table games.

HOW CAN I CHECK IN TO DRAWINGS?

For all promotional drawings, players must check-in using a kiosk on the floor (swipe your players card) or by using the North Star mobile app available on Google Play or The App Store.


VIP/PLAYER DEVELOPMENT

WHEN WILL I SEE LAST YEAR'S TIER LEVEL UPDATES?

The tier level evaluation from 2020 is complete and all guest accounts have been updated for the current tier qualification period.


SPONSORSHIP & DONATIONS

HOW DO I MAKE A SPONSORSHIP OR DONATION REQUEST?

All requests can be submitted using an online form found here: northstarcasinoresort.com/northstarcasinoresort.com/donation-requests

WILL MY STAY AND PLAY PACKAGE OR FREE PLAY WON AT EVENTS, ETC. EXPIRE?

All stay and play packages and free play will expire based on the expiration date on the coupon.

WILL I STILL RECEIVE A RESPONSE FOR MY SPONSORSHIP OR DONATION REQUEST?

All sponsorship or donation requests will be reviewed and answered as soon as they are received.

WILL I STILL RECEIVE MY WIN/LOSS STATEMENT UPON REQUEST?

Requests for win/loss statements will be processed as they are received.


ADDITIONAL OPERATIONS

PINE HILLS GOLF COURSE

Pine Hills Golf Course is open for the 2021 season. Visit pinehillsgolf.net for more information.
As of August 4th, 2021 – all guests and employees will be required to wear a mask regardless of vaccination status. Golf outings are not affected at this time.



More Winners

Joan C. won $30,000 Friday, September 10th
Larry G. won $12,494 Friday, September 10th
Mark S. won $12,018 Monday, September 6th
Franklin K. won $20,000 Saturday, September 4th
Mark S. won $18,119 Saturday, September 4th
Carla P. won $13,751 Friday, September 3rd
NOTICE: North Star Mohican Casino Resort will now require everyone to wear masks. Click here for more details.
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